Getting started

WishSupport brings merchant conversations from all your Shopify apps into one portal. Create an account, set up a space for each app, invite your team, then answer merchants from the shared inbox.

1. Create your account

Open portal.wishsupport.app/auth/sign-up and fill in your name, email, a unique username and a password. A phone number is optional.

The WishSupport Create your account form with name, email, username, password and optional phone fields. — The sign-up form.

We email you a verification link; opening it signs you in. Every new account starts on the free Solo plan, so you can set up your first space right away.

Already have an account? Sign in with your email and password, or use Forgot password? to get a reset link.

2. Create or join a space

A space is the support workspace for one of your apps. It has its own inbox, team, settings and API keys, and you can belong to several spaces with one account.

To create one, open Create a space and fill in:

Name: what your team sees, usually the app’s name.
Handle: the space’s address, for example /spaces/cod-form. Lowercase letters, digits and hyphens.
Ticket prefix: starts every ticket code, for example TCK in TCK-A7K2P9X. 2 to 8 uppercase letters or digits, unique to your space, and locked once the first ticket arrives.
Archive inactive after: how many quiet days before a conversation archives itself. Defaults to 7; any value from 1 to 365.

You can also upload a logo. You become the space’s owner.

Create a space. The ticket prefix shows it is locked after the first ticket.

Your plan sets how many spaces you can own; the free Solo plan includes one. See Billing to compare plans.

Invited to someone else’s space? Open Invitations from the bottom of the sidebar and accept it to join their team.

3. Find your way around

The Dashboard is your view across every space: ticket totals, the conversations awaiting a reply, and a card for each space.

The WishSupport dashboard with ticket totals, an Awaiting reply list across spaces, and the sidebar listing three spaces with their app logos. — The dashboard. Spaces sit in the sidebar with their unread count.

Where	What it is for
Dashboard	Totals, conversations awaiting a reply across spaces, and your spaces
A space in the sidebar	That space’s inbox: search, filter and answer conversations
Space settings	General details, members, invitations, notifications, API keys and the audit log
Invitations	Invitations waiting for your answer
All members	Everyone in the spaces you own, one seat per person
Billing	Your plan and this month’s usage
Search (`⌘K` or `Ctrl K`)	Jump to any page or space

4. Understand the conversation labels

Open conversations can receive replies.
Closed conversations are resolved and do not accept a new message until reopened.
Archived conversations went quiet. A new message from either side reopens them.
Awaiting reply means the merchant wrote last and the open conversation needs a response.
Unread means your team has not read the latest activity. It is separate from awaiting reply: a conversation can be read and still need an answer.

5. Invite your team

As a space owner, open the space’s Settings → Invitations and invite a teammate by email or by username. Someone without an account can still be invited by email: the invitation waits until they sign up with that address. They accept it from their Invitations page to become a member.

Space settings on the Invitations tab, with an Invite a teammate form offering By email and By username. — Invite a teammate from the space's settings.

Your plan sets how many teammates you can add. A person counts once, however many of your spaces they are in. See Workspace settings for what owners and members can do.